International Shipping

Once an order is placed, we begin processing it quickly, so there is a limited window in which a cancellation is possible. If you need to cancel, please reach out to us as soon as possible through our contact page or by emailing our support team directly — the sooner we hear from you, the better the chance we can catch it before it ships.

If your order has already been fulfilled and shipped, we won't be able to cancel it at that point. In that case, you're welcome to start a return once the package arrives. Here's a quick summary of when cancellations are most likely to be honored:

• Before fulfillment: We will do our best to cancel and refund your order in full.

• After fulfillment but before shipping: This is a narrow window, but contact us immediately and we will check on it.

• After shipping: Cancellation is no longer possible, but a return may be an option once you receive the order.

We want every experience with Bear Blend to feel right for you. If something came up and your needs have changed, just get in touch and we will work with you as thoughtfully as we can.

We can edit orders before they have been shipped! If you’d like to update your address, please email us with the request immediately at [email protected], along with your order number. Customer service makes sure to check all requests before pack and ship processes orders, and will be able to assist with the request before pack and ship begins processing orders for the day.

We can easily update your shipping address as long as your order has not yet left our facility!

If you notice an error in your shipping details, please email us immediately at [email protected] with the following information:

1. Your Order Number in the subject line.

2. The Correct Shipping Address in the body of the email.

⏱️ Why Timing Matters

Our customer service team reviews all incoming address change requests first thing in the morning before our fulfillment team begins the daily "pack and ship" process.

While we do our absolute best to catch these requests, our warehouse moves quickly to get orders out to you. Once a package has been processed and handed over to the carrier (USPS, DHL, UPS, or FedEx), we unfortunately cannot alter the destination address. Please reach out as soon as possible so we can assist you before your order ships!

We do ship to most countries! We offer a few different options depending on how quickly you need your package and how closely you want to track it.

Standard International Shipping (USPS)

Our standard method is United States Postal Service (USPS) International, which hands off the package to your country’s local postal service to clear customs and make the final delivery.

⚠️ Important Note on Tracking: Once the receiving country’s postal system takes over for customs clearance, we usually lose tracking updates. Because each country uses its own unique scanning system, continuous international tracking is typically unavailable with this method.

Express & Premium Carrier Options

If you need your order faster or require door-to-door tracking, we can arrange for alternative international delivery services. Please email us at [email protected] before placing your order, and we can send over a custom shipping quote for you to review.

The most common carrier upgrades include:

• DHL Express: Very fast (typically 3–5 business days) and offers excellent tracking, but they always charge upfront taxes and duties. This option can become incredibly expensive very quickly, as they charge more for both delivery and customs handling.

• UPS Worldwide Expedited: A reliable, fast alternative that bridges the gap between standard post and express. It offers dependable end-to-end tracking and scheduled delivery, though brokerage fees and customs duties will still apply upon entry.

• FedEx International: Offers highly reliable, day-definite delivery with robust, step-by-step tracking. Like DHL and UPS, FedEx handles customs clearance directly, meaning duties, taxes, and handling fees will be assessed and required for delivery.

If you don't see your preferred shipping option populating automatically at checkout, please reach out to us at [email protected]! We are always happy to check on alternative methods or put together a custom shipping quote for you.

We frequently arrange custom shipments using premium international carriers, including:

• DHL Express

• UPS Worldwide Expedited

• FedEx International

What we need from you:

To get you the most accurate quote as quickly as possible, please include the following details in your email:

1. The exact items and quantities you would like to order.

2. The complete shipping address, including the postal/zip code and country.

Once we have that information, we will calculate the carrier rates and send over the options for you to review!

International shipments’ timelines can vary depending on the receiving country and their customs clearance capabilities.

Standard Shipping Timeline

• USPS International: United States Postal Service International claims to take up to 6 weeks for delivery. The usual timeline is 2–4 weeks, but it really depends on the receiving country’s customs process.

Premium Carrier Timelines

If you would like, we can arrange for alternative international delivery services! Please email us at [email protected] and we can send over some quotes for you to review.

Our most common carrier upgrade requests include:

• DHL Express: Faster delivery (3–5 business days), but they always charge upfront taxes and duties. It can get incredibly expensive very quickly, as they charge more for both delivery and customs handling.

• UPS Worldwide Expedited: Typically takes 3–5 business days. This is a reliable, fast alternative that offers dependable end-to-end tracking, though brokerage fees and customs duties will still apply upon entry.

• FedEx International: Generally takes 3–5 business days (depending on the specific FedEx service selected). It offers highly reliable, day-definite delivery with robust tracking. Like DHL and UPS, FedEx handles customs clearance directly, meaning duties and taxes will be assessed and required for delivery.

International shipping rates vary depending on your destination country and the weight of your order. At checkout, you'll see the exact shipping cost calculated for your specific address before you complete your purchase — so there are no surprises.

We ship to many countries around the world, though a few regions have restrictions due to local customs regulations around herbal products. If your country is available, you'll see shipping options appear automatically at checkout.

A few things worth knowing before you order internationally:

• Customs duties and import taxes are the responsibility of the recipient and are not included in our shipping charges.

• Delivery times can range from one to four weeks depending on your location and how quickly your package moves through local customs.

• Tracking is included with most international shipments, though updates may be limited once a package leaves the US postal system.

If you have questions about whether we ship to your country, or if your order seems to be delayed, our customer support team is happy to help you sort it out.

We take out shipping insurance on every single package we send, so regardless of which carrier you choose, your order is fully protected! If your package has not arrived within the expected timeframe, we are ready to file a claim and make it right.

For Standard International Shipping (USPS)

Because standard international post can occasionally face extended customs delays, we must wait a specific period before an insurance claim can be officially opened.

If it has been *over 40 days* since your shipment was created, please email us at [email protected] to begin the process.

For Premium Carriers (DHL, UPS, FedEx)

If you upgraded to a premium carrier and your tracking has stalled or the package is significantly past its guaranteed delivery date, please reach out to us right away. These carriers have much shorter claims windows, and we can initiate an investigation immediately.

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How the Claims Process Works:

1. Contact Us: Email [email protected] with your order number to notify us of the missing package.

2. Insurance Filing: Once we confirm the package is lost or past the required timeline, we will submit all the necessary documentation to the insurance agency.

3. Customer Survey: The insurance provider will send a quick digital survey directly to you. This is a brief form simply confirming that you never received the package.

4. Resolution: As soon as you complete that survey, we can immediately arrange for a full reshipment or a refund, whichever you prefer!

Import taxes, duties, and customs fees vary significantly from country to country and depend entirely on your local government's regulations and thresholds. Because of these variables, it is very difficult for us to predict or calculate if you will be charged, or exactly how much it will cost.

However, how fees are handled depends heavily on the shipping method you select:

Standard International Shipping (USPS)

When you choose standard shipping, your package passes through your country's local postal system. Depending on your country's import laws, the package may be pulled for customs inspection and assessed for taxes, or it may pass through without any additional fees. It is largely dependent on your local customs agency's daily processing and country thresholds.

Premium Carriers (DHL, UPS, & FedEx)

If you request a custom quote and upgrade to a premium carrier, please be aware that customs fees, brokerage fees, and import taxes will almost always be assessed.

• DHL Express: DHL acts as its own customs broker and strictly enforces import regulations. If you choose DHL, there will absolutely be upfront customs fees and taxes required to clear your package.

• UPS Worldwide Expedited: UPS clears packages quickly through customs on your behalf. While fast and secure, UPS charges routine brokerage and clearance fees alongside your country's standard duties and taxes, which must be paid before delivery.

• FedEx International: Like DHL and UPS, FedEx handles the clearance process directly to ensure fast transit times. They will automatically assess and invoice for any duties, local taxes, and advancement fees upon entry into the destination country.

Please note: All import taxes, duties, and carrier handling fees are the sole responsibility of the recipient. Bear Blend does not pay or collect these fees upfront.