We take out shipping insurance on every single package we send, so regardless of which carrier you choose, your order is fully protected! If your package has not arrived within the expected timeframe, we are ready to file a claim and make it right.
For Standard International Shipping (USPS)
Because standard international post can occasionally face extended customs delays, we must wait a specific period before an insurance claim can be officially opened.
If it has been *over 40 days* since your shipment was created, please email us at [email protected] to begin the process.
For Premium Carriers (DHL, UPS, FedEx)
If you upgraded to a premium carrier and your tracking has stalled or the package is significantly past its guaranteed delivery date, please reach out to us right away. These carriers have much shorter claims windows, and we can initiate an investigation immediately.
---
How the Claims Process Works:
1. Contact Us: Email [email protected] with your order number to notify us of the missing package.
2. Insurance Filing: Once we confirm the package is lost or past the required timeline, we will submit all the necessary documentation to the insurance agency.
3. Customer Survey: The insurance provider will send a quick digital survey directly to you. This is a brief form simply confirming that you never received the package.
4. Resolution: As soon as you complete that survey, we can immediately arrange for a full reshipment or a refund, whichever you prefer!
