We do take insurance out on every package, so we can file a claim! If it has been over 40 days since your shipment was created, please email [email protected] to begin the process.

Once we know that the package wasn’t received, we will contact the insurance agency to give them all the necessary information. There is a small survey for you to fill out, confirming that you never received the package. Once you have completed the survey, we can make arrangements for a reshipment or a refund, whichever you prefer!